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Calling 911 in an
Emergency
Emergency 9-1-1 has been established to provide a quick and
appropriate response to emergencies.
Please, do not call
9-1-1 for non-emergency situations or for routine information.
Your Role as the
9-1-1
Caller
As the caller, you
play a crucial role in an emergency situation. The dispatcher cannot
see what you are seeing or the situation you are in. Therefore, you
must act as the dispatcher’s eyes in the situation. The more
information that can be shared with the dispatcher regarding the
situation the better. You are critical part in ensuring that the
proper people and equipment get sent to the emergency.
Emergency Dispatchers
When calling 9-1-1,
the dispatcher will be the first person you speak to. These
professionals have the ability to contact emergency responders
directly through advanced radio communications. Grand Island/Hall
County dispatchers are trained and follow written standard operating
procedures established by each department, and can provide emergency
medical instructions to you over the phone.
When you call
9-1-1,
be prepared to answer a variety of questions, which vary depending
on what the situation and circumstances are. For medical
emergencies, a dispatcher may will the person’s age, gender, if the
patient is conscious and/or breathing and the chief complaint of the
person. Questions like these are asked to determine what type and
how many emergency responders need to be sent to the situation and
at what urgency.
Stay Calm, Help is on the
Way
Remember, stay calm and follow the dispatcher’s instructions.
Help will be there shortly.
Your ability to comply with the instructions we provide may
save a life.
Our Agencies
The Grand Island,
Hall County Communications Center serves the Grand Island Police
Department, Hall County Sheriff, Grand Island Fire/EMS Department,
Grand Island Rural Fire Department(FD)/Quick Response Team (QRT),
Cairo FD/QRT, Wood River FD/Rescue, Alda
FD, St. Libory FD/QRT and Doniphan
FD/QRT.
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Calling 911 in an
Emergency Using a Cell Phone
Please remember,
not all wireless 911 calls provide location information.
To get help quickly individuals must be ready to answer these
questions:
Where is the emergency?
Use highway and street names, direction of travel, mile markers,
intersections and landmarks.
What number are you calling from?
Always give your area code and wireless phone number.
What exactly has happened?
Clearly describe what has
taken place. For example, What is on fire? Is the person conscious
and breathing?
Is the person visibly injured?
Type and number of vehicles involved?
If reporting a
crime, vehicle and suspect descriptions are important.
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