New Utility Billing System Details

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How will this new utility billing system affect customers?

I currently pay online...

*Customers who currently pay utility bills online with automated ACH or with a credit card, debit card, or budget friendly payment plan will need to re-register in order to continue paying bills online. NOTE...For an undetermined amount of time beginning on April 1, credit card and debit card payments will temporarily not be available for online payments.

*After April 1 the link to www.grand-island.com/utilitybillpay will take you to the new automated online system.

*The new utility billing system will allow customers to pay electric, water, and sewer utility bills online with no $2 fee.

*The online system will be offered in English and Spanish.

*The online system offers a customer portal with online bill presentment.

*Real-time payment confirmation and up-to-date account balances are also features of this new online system.

***Important...customers should have the new utility bill available as the new online system will ask for specific account information.

I pay via mail, in person at city hall, or use the drop box...

*Customers who pay utility bills in person at city hall, use the convenient drop box, or the mail service will see no changes as to the way bills can be paid.

*City Hall is located at 100 E. First St and is open Monday-Friday, 8 a.m. to 5 p.m.

*Drop box is located on the east side of the building and available for drop off payments after hours and on the weekend.

I would like to pay by phone...

*Citizens can now pay utility bills by calling toll free, 1-855-748-6038, 24 hours a day, seven days a week.

*Visa, MasterCard, and Discover Credit Cards, as well as debit cards will be accepted via the phone.

*Important...customers should have the new utility bill available as the phone systems will ask for specific account information.

Citizens can sign up for the budget friendly utility bill pay option which allows customers the ability to pay the same amount each month with autopay features.

Customers should call 308-385-5480.  If more convenient, individuals can email questions to giudcust@grand-island.com.