Customer Service


City Hall 001

 Customer Service Information

The Grand Island Utilities Department is the provider of quality water and electric service for the City of Grand Island, Nebraska.

The Grand Island City Utilities Customer Service Department is located on the first floor of City Hall located at 100 E 1st Street in downtown Grand Island. The Customer Service Department is fully accessible for persons with disabilities.

The Customer Service Department is open for walk-in customers:

  • Monday - Friday 8:00 a.m. to 5:00 p.m.
  • Call-in hours at 385-5480 are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Services offered at the Customer Assistance Center include:

  • New water service
  • Termination of service
  • Bill payment
  • Payment agreements
  • Account information

Beginning Service
In order to begin new Water/Electric service with Grand Island City Utilities Department, customers must contact the Customer Service Department on the first floor of City Hall or by phone at 385-5480.

Click here for Utility Payment Options PDF in English and Spanish.


Cathy Ewoldt
Finance Operations Supervisor

100 E First Street
Grand Island, NE 68801

P.O. Box 1968
Grand Island, NE 68802-1968

Phone: (308) 385-5480

Email: Email Customer Service