Troubleshooting

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Possible Causes of Rusty Water in City Water Main

  • Water main breaks
  • Fire fighting
  • Construction

Possible Causes of Rusty Water in Customer Premises

  • Bad plumbing (galvanized)
  • Bad water heater

Rusty Water

Try running your water for 20 minutes. If it is still rusty, check with some of your neighbors to see if theirs is rusty also. If not, it could be your plumbing. Check to see if you have galvanized plumbing, this could be your problem.

If your water has not cleared up after running tap water for 20 minutes, or if your neighbors’ water is rusty call 385-5436.

Low Pressure

Possible Causes For Low Pressure in customer premises

  • Main valve at water meter off or partially off
  • Screens on faucets are plugged
  • Plumbing

Possible Causes for Low Pressure in City main

  • Major leaks
  • Major fire fighting
  • Maintenance
  • Construction

Troubleshooting Low Pressure

If the low pressure is at ALL the faucets throughout the house, check your main valve. This will be located next to your water meter, usually where your water service comes into the house. This valve is turned counter clockwise open.

If all your faucets have little or no pressure and your main valve is on, call 385-5436

If you only have pressure on a certain faucet there may be a separate valve under the sink that has been partially closed, or your screen on the end of your faucet may need to be cleaned or replaced. Sometimes the faucet itself may need repaired or replaced.

Leaks

The City maintains the water system to the corporation stop which is the valve on the water main itself.

Any leak beyond this valve (commonly known as a corporation) is up to the property owner to maintain.

If you think you have a leak, but are not certain on whose problem it is, call 385-5436.

If you see water running in the street or a fire hydrant that has been hit, call 385-5436,  7 a.m. to 3:30 p.m., Monday-Friday or 385-5461 24 hrs a day.