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*  Message from the Mayor  *

Residents of Grand Island:

People are asking me for locations in the city where coronavirus may be present.  On March 28, 2020, the Nebraska Department of Health and Human Services determined that we have confirmed cases of community spread of coronavirus in the city.  This means that we must assume that coronavirus is everywhere.  Please take extra precautions using this assumption.   Please keep at least 6 feet of space between you and other people, wash your hands regularly, and do not touch your face. 

Mayor Roger G. Steele

Customer Service Survey

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Please correct the field(s) marked in red below:

The Grand Island Fire Department (GIFD) takes great pride in serving our community.  We are constantly seeking ways to improve our performance.  To assist us, we ask that you fill out a brief survey related to your experience with the GIFD.     

1

Date of Service

2

Reason for visit

Reason for visit
3

9-1-1 operator's level of performance

9-1-1 operator's level of performance
4

GIFD personnel arrived promptly and provided assistance in a timely manner

GIFD personnel arrived promptly and provided assistance in a timely manner
5

Professionalism and appearance of GIFD personnel

Professionalism and appearance of GIFD personnel
6

Knowledge and competency level of GIFD personnel

Knowledge and competency level of GIFD personnel
7

Overall level of service provided by the GIFD

Overall level of service provided by the GIFD
8
Do you have any comments about your experience you would like to share?
9
Is there anything we could have done differently that might have made your experience more positive?
10

If you would like someone from the GIFD to contact you, please fill out the information below.  All survey responses are confidential and are used to help improve the GIFD. 

If you would like someone from the GIFD to contact you, please fill out the information below. All survey responses are confidential and are used to help improve the GIFD.
  1. To receive a copy of your submission, please fill out your email address below and submit.
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